Frequently Asked Questions
What kind of artwork should I send?
The preferred artwork formats are .AI, .EPS, .PDF or .JPG (in that order, but send us the best format you have and we'll make it work). Need a website or Phone # added; no problem, just let us know and we'll add it for FREE!
How do I start an order?
To start an order you can place an order on our website via the shopping cart, you can place an order over the phone by calling 866.788.5765 or you can place an order via email by emailing your representative or firstname.lastname@example.org. We are standing by to help.
How should I send you my artwork?
You can either upload your artwork during checkout or email it to us after you receive your online order confirmation (art @dynamitepromo.com). You will be sent a free virtual proof to approve before we print the product.
How does your pricing work?
Unless otherwise noted, the price of all of our products includes the cost of a one color, one location imprint of your company logo or text. The listed prices do not include the cost of shipping or any applicable Sales tax.
Where do you ship from?
We have numerous product warehouses and factories located across the United States and in the orient. We will ship from the warehouse closest to you.
How are your prices so low?
We are a promotional product wholesaler meaning we sell direct to companies. We are in the top 1% of promotional product distributors giving us incredible buying power. We import a lot of our products ourselves so you can avoid middleman markups. Furthermore we have closeout product specialists monitoring the inventory of over one thousand trusted factories. While our competitors simply regurgitate standard product pricing lists, we are actively searching for quality products with closeout prices. This allows us to offer high quality products at prices that give you more bang for your buck.
Can I get a sample before I order?
Absolutely. Blank samples under $10 are free and yours to keep. We only require your UPS or FedEx shipper number. We are unable to ship samples via US Mail. We receive hundreds of sample requests everyday and will not ship sample requests without a complete and valid FedEx or UPS shipper number.
What if I don't have a UPS or FedEx shipper number?
Samples are free and yours to keep — even if not followed up by an order. If you do not have a FedEx or UPS shipper number there is a $10 shipping charge for all samples. We accept VISA, MasterCard, Discover and American Express.
How much does it cost to add my company logo and/or company info to your products?
The cost is included in the price listed for the product in most cases. It doesn't cost you any extra!
How much does it cost for extra imprint colors or locations?
While the price varies from product to product, you will typically be charged an extra rate per product as well as an additional setup charge per color or location. Please contact us for rates on specific products.
Is RUSH production available?
For most products, Yes! If you have a tight deadline to meet we can rush the production of most products for no additional charge.
How do I pay?
You pay through our secure checkout. We accept VISA, MasterCard and American Express. Customers also have the option of paying by check with a signed PO (OAC). Payment terms are typically assessed on a per-customer basis (generally, NET30 terms).
Do you offer price matching?
Yes. If you are lucky enough to find a lower price on our identical product we will match the price. We understand that it is the combination of our superior service, quality promotional products and low wholesale pricing that make us the right choice for you.